Dubai Mall — Pickup & Drop-Off Guidelines
A practical guide for professional drivers handling passenger pickups and drop-offs at Dubai Mall.
Use Authorised Pickup & Drop-Off Areas
Follow the Designated Locations
Do not choose a roadside or unauthorised location simply because it is closer to the passenger. Use the pickup or drop-off location designated for your service.
Dubai Mall currently lists designated pickup and drop-off locations for Uber and Careem, including Lower Ground near DU, P3 Cinema Parking, P4 Fashion Lobby and P3 Zabeel Parking for pickups, with specified drop-off locations.
Driver Rules
Use Authorised Areas
Use only authorised pickup and drop-off areas at Dubai Mall.
No Unauthorised Pickup
Do not pick up passengers from unauthorised locations, roadside areas or unsuitable stopping points.
Keep Traffic Moving
Never block traffic lanes, taxi lanes, entrances, loading areas or other active access routes.
Follow Security Instructions
Follow instructions from Dubai Mall security, traffic personnel and authorised staff.
Verify the Passenger
Confirm the passenger and trip details before completing the pickup.
Keep the Trip Active
Keep the booking or trip properly active and registered on the authorised platform.
Platform & Booking Compliance
No Offline / Private Trips
Do not arrange or accept offline or private trips while operating under a licensed limousine or ride-hailing platform, where such trips are not authorised.
Do Not Request Cancellation
Do not ask a passenger to cancel an online booking and complete the journey privately.
No Passenger Solicitation
Do not approach passengers inside the mall or parking areas to offer private rides.
Keep the Booking Correct
Make sure the trip remains properly recorded through the authorised platform or company process.
Professional Driver Conduct
Be Professional
Maintain respectful and professional behaviour with passengers, security personnel and mall staff.
Keep the Vehicle Ready
Keep the vehicle clean, presentable and ready for passenger service.
Do Not Argue With Security
If you are instructed to move or change your position, cooperate and follow the applicable instructions.
Respect Passenger Privacy
Handle passenger information and trip details professionally and only for legitimate service purposes.
Before Arriving at Dubai Mall
During Passenger Pickup
Reach the Correct Location
Go to the designated pickup point for your service.
Confirm Your Passenger
Verify the passenger and trip before beginning the journey.
Load Luggage Safely
Assist with reasonable passenger luggage when required.
Leave Promptly
Once the passenger is ready, leave the pickup area safely without unnecessarily blocking traffic.
Why Compliance Matters
Follow the Applicable Rules
Failure to follow applicable mall, traffic, platform, company or transport requirements may lead to security action, penalties, fines or company disciplinary action, depending on the circumstances.
Quick Reference
Check the Latest Dubai Mall Guidance
Dubai Mall provides current information about designated transport and pickup locations through its official website. Drivers should also follow their platform and company instructions.